Customer Testimonials
Vehicle still sounds horrible. They replaced a motor several months ago. We have took it back because of how it sounded and was running. Then, the vehicle would shut off then when you started it again it would just shake and shut off. Checked under the hood after the vehicle was off for a while and checked the oil. Oil blew everywhere. Had it towed to the dealership. Paid out of pocket for them to replace what they needed too. Picked up the vehicle and it still sounds absolutely horrible. They claim everything checked out okay.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 7, 2025
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I had a coupon for $50 off but forgot to present when I paid. Would not refund the next day when I called.
Took my Chevy traverse to get the suspension fixed . Spent $1000 of dollars and it’s not fixed . I have called Russ the Manger several times leaving messages with no return call . I plan on calling main owner to try to get my car fixed . Don’t take your car here !!!
Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.
Trey Price is a fantastic salesperson. He was kind and took his time explaining my new Encore to me. I will recommend Trey to anyone that I know buying a new vehicle.
These fine people have been wonderful to me since I got my car. Everyone is there to help .
Always great service. Very knowledgeable technicians. Jen. The advisors is always awesome to deal with, and makes everything easy. I highly recommend Don Franklin of Bardstown.
They were polite and friendly. They worked my truck in even though they were busy. Excellent job.
The workers at Franklin Family dealership are very friendly and courteous. The facility is clean and comfortable to be in.
Very friendly staff, easy to work with. Explained service that was to be done. I Will be back.
Clean, full of car options and offers the greatest service! Will never purchase a vehicle anywhere else. Glad we stayed in town.
I was able to get on the schedule quickly for an oil change that was my fault for noticing too late and needing one completed before going out of town for a trip. Tim Perkins was the servicer writer that I always go too and he took care of everything for me very easily. I came into the shop, handed him my keys and walked back out in under an hour for an oil change and full tune-up.
Just to expensive. Appointment does not start on time. Have to wait to long for simple oil change. Unless you tell them you in a hurry
Very good service, friendly and informative service representive. I will come back for another service.
Friendly and caring, clean facilities, great employees. I would come back again for another car or truck
As always your employees take great car with the my vehicle and make sure I’m completely satisfied.
Always there to help me with whatever my needs are. Will find a coupon if available.
nice people, timely, took about an hour, yada yada yada yada yada, till next time
Good prompt service as always, car wash could have been a little better. I got there way early, they took care of me right away
Took my car in for an oil change, leaking tire, and brakes squeeking, was then called and told I needed all new brakes, pads and rotors as well as new tires. The cost for only the brakes, pads and rotors was right at $1000. I told them not to do it but asked that they just fix the leak in my tire. They told me they could not do that until I got new tires and an alignment. After having another mechanic look at my car, it in no way needed rotors, could use some pads, and the tire was fixed. ... Read More DealerRater - May 28, 2021
Beware of price gouging during a pandemic on HD trucks. We’ve been looking for a dually and due to the chip shortage you had to act fast. We missed a GMC Denali 3500 HD that we wanted because we paused for a day and it sold. Both Courtesy GMC and Oxmoor FORD warned us to watch other dealers taking advantage of chip shortage by raising MSRP. Courtesy did not which we beat ourselves up for not immediately purchasing theirs. Unfortunately Don Franklin is one of those dealers that has decided to take advantage. Don Franklin claims to be a Christian ... Read More DealerRater - May 5, 2021